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Customer satisfaction is our number one priority, not just in the products we provide, but in how we get them to you.  Sometimes unfortunate circumstances occur and mistakes are occasionally made.  We strive to deliver on any opportunity to make our customers happy, and we are grateful for your understanding.  If you experience any of the following issues, please let us know so that we may assist you as soon as we can!

We are happy to provide a full replacement package at no additional charge, or a full credit, for the following situation:

  1. Delivery delays: unfortunately, our shipping partners sometimes encounter delays while delivering our packages if there are any issues like weather that may prevent them from delivering on time. 

We are happy to provide a partial replacement or partial credit for the following situations:

  1. Incorrect or missing items: we sincerely apologize for any incorrect or missing items in your order and we greatly appreciate it if you can let us know!

  2. Damaged items: we sincerely apologize if any of your items were damaged during transit; please do let us know if this happens!

If you experience any other delivery issues that may have affected your items, please email us at and we would be happy to assist you!

Please note that we are not responsible for the quality or condition of any packages that are delayed due to an incorrect address, a change in address while the package is in transit, or if the package was not safely stored in time after it has been delivered.  We highly recommend keeping an eye on your tracking information to know when your package has been delivered.


Want to stock our pies?  They're easy to store, simple to reheat, and will win over your customers with their flavor and quality!  

Email us at to find out more.

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